Call coverage options
Keep your staff. Cover the missed calls.
Set MissedAI to answer when staff do not, take designated calls, or cover busy times and after-hours calls.
AI for selected calls
Send designated calls to MissedAI.
Choose which calls MissedAI answers. It speaks with the caller, collects their request and callback details, and sends your team a summary.
Use this setup when MissedAI should answer the calls you route to it.
Unanswered-call backup
Let staff answer first.
Your staff answers first. When a call goes unanswered, MissedAI can ask what the caller needs and send the details to your team.
Your staff stays first in line. MissedAI takes the calls they do not answer.
Staff hours and call coverage
Set staff hours. Cover the rest.
Set the hours your staff handles calls. MissedAI answers during busy periods and after hours, then sends a summary for follow-up.
Configure the schedule around the times your team can answer calls.